Responsible Gambling at Stay Casino Canada
At Stay Casino, gambling is intended to be a fun and enjoyable experience. For most players, it’s a form of entertainment, but gambling can become a problem for some individuals. The Responsible Gambling Policy exists to protect players, encourage healthy gaming habits, and offer tools and support when needed.
What Responsible Gambling Means
Responsible gambling involves staying in control of how much time and money is spent at the casino. It means understanding that gambling is never a way to make money or escape financial problems. All players in Australia are encouraged to reflect on their gaming habits and make use of the tools provided to maintain balance.
Personal Limits
Stay Casino offers a range of Personal Limit tools to support controlled gambling. These limits help manage spending, wagering, losses, and playtime.
Types of Limits Available
- Deposit Limit: Cap the amount deposited per day, week, or month.
- Loss Limit: Restrict the total amount that can be lost within a set period. This is based on deposited amounts, not winnings.
- Wager Limit: Set a maximum on total wagers across games.
- Session Limit: Limit the amount of time spent logged in and playing (from 6 to 1,000,000 minutes). Automatic logout occurs when the limit is reached.
- Cooling-Off Period: Temporarily suspend account access. Deposits and promotions are disabled, though withdrawals remain available.
- Self-Exclusion: Block all access to the account for a chosen period. Deposits, withdrawals, and promotional offers will be restricted.
To set or adjust any limit, contact the support team at support@staycasino.com. Limit reductions take effect immediately; increases require confirmation and activate after the previous limit expires.
Self-Exclusion Options
When gambling becomes difficult to control, self-exclusion options are available. Request temporary or indefinite self-exclusion by emailing support@staycasino.com.
- Accounts will be blocked, and promotional messages suspended.
- For balance withdrawals, contact support. Note: identity verification may still be required.
- Indefinite exclusions are subject to withdrawal limits. Temporary exclusions allow balance withdrawal after the exclusion period ends.
Getting External Help
For professional support, several organisations offer confidential help:
- Gamblers Anonymous
- GamCare
- Gambling Therapy
These services provide helplines, live chats, and counselling tailored to problem gambling.
Protecting Minors
Access is restricted to individuals aged 18 and older. Verification of identity may be requested. Accounts belonging to underage users will be immediately closed.
To further prevent access by minors, parental control software is recommended:
- CyberPatrol
- Solid Oak Software
- Net Nanny
- GamBlock
These tools restrict access to gambling platforms.